Refund policy
We have a 14-day return policy, so you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the condition you received it, unused and unworn, with its tags attached and in its original packaging. You will also need to provide your receipt or proof of purchase.
To initiate a return, please contact us at support@cacarecoseller.com.
If your return is accepted, we will send you a return shipping label, as well as information about how to ship and where to send your package. Items returned to us without a prior return request will not be accepted.
You can always contact us to answer any questions at support@cacarecoseller.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive an incorrect item so we can evaluate the issue and correct it.
Exceptions/Items That Cannot Be Returned
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The quickest way to ensure you receive the items you want is to return the item and, once the return has been accepted, make a separate purchase of a new item.
EU 14-Day Cancellation Period
Regardless of the above, if your item(s) are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without having to provide a reason. As stated above, your item(s) must be in the condition you received it, unused and unworn, with all tags attached and in the original packaging. You will also need to provide your receipt or proof of purchase.
Refunds
We will notify you after we have received and inspected your return and will let you know whether or not your refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may also take some time for your bank or credit card company to process and post your refund.
If it has been more than 15 business days since your return has been approved, please contact us at support@cacarecoseller.com.
To be eligible for a return, your item must be in the condition you received it, unused and unworn, with its tags attached and in its original packaging. You will also need to provide your receipt or proof of purchase.
To initiate a return, please contact us at support@cacarecoseller.com.
If your return is accepted, we will send you a return shipping label, as well as information about how to ship and where to send your package. Items returned to us without a prior return request will not be accepted.
You can always contact us to answer any questions at support@cacarecoseller.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive an incorrect item so we can evaluate the issue and correct it.
Exceptions/Items That Cannot Be Returned
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The quickest way to ensure you receive the items you want is to return the item and, once the return has been accepted, make a separate purchase of a new item.
EU 14-Day Cancellation Period
Regardless of the above, if your item(s) are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without having to provide a reason. As stated above, your item(s) must be in the condition you received it, unused and unworn, with all tags attached and in the original packaging. You will also need to provide your receipt or proof of purchase.
Refunds
We will notify you after we have received and inspected your return and will let you know whether or not your refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may also take some time for your bank or credit card company to process and post your refund.
If it has been more than 15 business days since your return has been approved, please contact us at support@cacarecoseller.com.